This article should help to answer the most common questions about the purchase of xTex products.

1 xTex products

The xTex product portfolio comprises

• xTex standalone software (Design license)
• xTex hard- and Production software bundle A4
• xTex hard- and Production software bundle A2
  

2 Hardware

2.1 Setup

xTex A4: Installation and commissioning is done by the client. Setting up the A4 scanner is very simple and does not require any special technical skill set. Initial setup and calibration should not take more than 30 minutes.
Related documents: Hardware installation sheet and video
A4 scanner specification (Version 4)
A4 scanner specification (Version 3, pre 2023)

xTex A4: 1 hour introduction session incl. setup (optional)

xTex A2: Set up by the clients with online guidance of one of our hardware experts. Average time spent: 4 – 8 hours.
A2 scanner specification

2.2 Warranty

The hardware has a standard 12 months warranty. Moreover, there is a paid option to extend the warranty by another 12 or 24 months.
Related document: warranty information

2.3 Supported equipment

xTex hardware supports the following camera and lenses supportedEquipment.pdf

2.4 Hardware handling

There are no special requirements in terms of humidity, temperature etc. than for other scanners or printers. Just run xTex in your normal office environment.
However, please handle the hardware with care. Here are a few instructions.

2.5 Calibration & Color accuracy

Calibration is done with an xRite color chart. See the procedure in this video.
When your xRite chart is damaged you can order a new one in our shop here (login required).

2.6 CE conformity

These documents declare the CE conformity of A4 and A2 hardware.

2.7 Shipment and lead times

Hardware HS code: 9031.49.90

Customs description:
(english) Material scanning device with multiple LED lights. Usage for automated capturing of fabric surfaces for 3D product visualisation.
(german) Materialerfassungsgerät mit mehreren LED Leisten.
Einsatzbereich ist die automatierte Oberflächenerfassung von
Stoffmustern im Bereich der 3D Produktvisualisierung.

Ex-factory* times are approximately:
2 – 3 weeks for A4 scanners
6 – 8 weeks for A2 scanners
* shipment times to client locations do vary a lot and cannot be estimated.

We charge for delivery. Shipment takes place to the clients office location in INCOTERMS CIP or INCOTERMS DAP. The process is as follows:

• We prepare all document for the export (German customs)
• We prepare all required documents for the import (e.g. invoice, delivery note,  packing list, certificate of origin) and send them to the client for approval.
• Device will be sent via our logistics service provider to – here: [country]
• [country] customs will check the device
• [country] customs might contact clients to clarify questions about the device. The client takes the responsibility for the import of his purchase.
• Client might need to pay import fees (dependent on [country])
• Client is responsible for import sales tax (dependent on [country])
• Once customs releases the shipment the device will be forwarded to the clients address (for CIP shipment the client has to care for pickup at destination airport)
  
  A2 package size:
  1200 x 800 x 1200mm; weight is 180kg (net) / 230kg
  wooden pallet with wooden frame – IPPC standard
  
  A4 package size:
  800 x 600 x 620mm; weight is 25kg (net) / 30kg

3 Software

3.1 System requirements

The xTex software runs on a PC or Laptop (Windows only).
Related document: SystemRequirements.pdf

3.2 Service contract *

Subscription: In 2023 we moved to software subscription plans. The subscription contract is valid for 12 months and comprises software usage, updates minimum one release per year, online support and access to our customer portal (knowledge base with tutorials, courses and announcements).
Related documents: service contract EN

AMC pre 2023: The service contract (software maintenance contract) is valid for 12 months and comprises software updates (minimum one release per year), support and access to our customer portal (knowledge base with tutorials, courses and announcements).

Related documents: service contract DE and EN

3.3 EULA

End user license agreement: document

3.4 Licenses

3.4.1 Floating License

Vizoo xTex licenses are floating license. Depending on how many xTex Floating Licenses you purchased, the same number of users will be able to use the xTex Software simultaniously.

3.4.2 Offline License

Licenses can be activated offline on request. Licensing happens on a user basis. When activating the xTex Software it will be bound to the system it has been activated on.

4 Training

Every xTex purchase will receive a 1 hour introduction session.

In addition Vizoo as well as most of our distribution partners do offer beginners and advanced trainings (online and if possible on-site). Reach out to your sales rep for pricing and availability.

5 Payment *

Payments are accepted in EUR or USD.

EURO Bank account:
VR Bank Metropolregion Nürnberg eG
SWIFT/BIC: GENODEF1NEA
IBAN: DE42 7606 9559 0100 1647 47

For US Dollar payments:
VR Bank Metropolregion Nuernberg eG
SWIFT/BIC: GENODEF1NEA
IBAN: DE86 7606 9559 0200 1647 47

Standard payment term: 30 days after invoice date (full payment with international bank transfer OUR instruction) via wire transfer or
credit card payment.

6 Services *

For materials services we kindly request the client to the following these guidelines.

7 Marketing content

Vizoo Company presentation Fashion (pfd)
Showcase video APPAREL 2022 (youtube link)

Vizoo Company presentation all industries (pdf)
Showcase video LEATHER 2022 (youtube link)

*) Vizoo clients only. This does not apply to purchases through one of our reselling partners